Refund Policy
This policy explains refunds for digital Products delivered immediately, and for the All-Access subscription.
Digital goods and the right of withdrawal
Under EU consumer law you normally have a 14-day right to withdraw from a distance purchase. For digital content delivered immediately, that right is lost once delivery begins with your express prior consent - which we collect at checkout.
At checkout you must tick a required box confirming that you consent to immediate delivery of the files and understand that you therefore lose your 14-day right of withdrawal once the download is made available. You cannot complete the purchase without it, and your consent is recorded on the order.
Checkout and payment are handled by Polar (Polar Software, Inc.) as our merchant of record; by completing checkout you also agree to Polar's Buyer Terms. None of this removes any non-waivable consumer right. Separately from any statutory right, we still offer the goodwill refunds below.
When we will refund anyway
We want you to be happy with what you buy. We will provide a refund or replacement if:
- the download link fails and we cannot deliver a working file, or
- the Product is materially not as described on its product page (for example, a fundamentally broken file or wrong dataset).
When we will not refund
- Change of mind after the file has been delivered and downloaded, except where a non-waivable statutory right applies.
- The data not matching an expectation that was not part of the published description or schema.
- Issues caused by your own tooling rather than the file itself.
All-Access subscriptions
- Cancel anytime from your account's billing portal. Cancellation stops future renewals; your access continues to the end of the paid period. We do not give pro-rata refunds for the remainder of a period already started.
- First 14 days: if you cancel within 14 days of first subscribing and have not downloaded anything, contact us and we will refund the payment in full.
- Renewal charges: if a renewal was charged in error (for example after you cancelled), tell us and we will refund it.
How to ask
Use our contact form with your order email and the Product key. We aim to respond within a few business days. If you're not satisfied with the outcome, you keep any mandatory consumer rights under the law of your country of residence.